lost/overdue order help needed

[thuggee]

Hoping I can get some help here with a lost/overdue order.

I purchased and paid for registered post from Ireland to Australia for the Roman Legion Pack #1. No. 6000

Now apparently this order was shipped October 28 it’s now 5 weeks and my order hasn’t arrived, I have ordered quite a few moulds in the past no order has ever taken more 10 days from Ireland to Australia.

I emailed [e-mail] & [e-mail] on the 24th of November to ask about my order as I now believe it has been lost in the postal system. I received a reply the next day to say my order was shipped normal post (I paid for registered) on the 15-09-08. (What’s this date have to do with my order?) this came from someone called Joan, they then said wait another week then email back.

I waited until the 29th still no order so emailed Joan to let her know my order still had not arrived - I have had no response for 5 days from Prince August & counting and have sent the email twice.

I’m hoping the admin of this board can help with my lost order thanks

[Prince August]

I will check into it. If you paid by registered post and we sent it by standard post then we will replace it as it would be the fault of the dispatchers. It is unusual for that to happen, but dispatchers are human too.

[Prince August]

You never were charged for it, so it was never posted, your info was invalid. Dispatchers are contacting you about the issue.

[thuggee]

thanks Michael I have since been contacted about the issue with my cc -I will place my order again hopefully no issues this time - merry xmas from Australia ;D