triz
PA Private
Posts: 2
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Post by triz on Jun 22, 2007 14:09:42 GMT
Hello.
I ordered 4kg of WarZone Minis on mai, the 17th, and I don't have recieve it, one month later.
I would like to know if it's a "normal" shipping time to France.
Thanks.
Triz' - Hope you understand my english.
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Post by Prince August on Jun 25, 2007 13:07:50 GMT
Hello. I ordered 4kg of WarZone Minis on mai, the 17th, and I don't have recieve it, one month later. I would like to know if it's a "normal" shipping time to France. Thanks. Triz' - Hope you understand my english. That is not normal shipping time. But as I am not familer with your order I cannot tell you why it took so long. Normally it takes about 10 work days. But it can take up to 28 days for delivery, depending on the postal service or courier service. This is not our fault. Contact dispatch@princeaugust.ie and inquire when it was shipped. Then match that date with the arrival date. Possible delays could include postal strikes, registered delivery unable to locate address or person not in when they do arrive so to sign for it, or they mislay it in their warehouse temporarily. If the item was insured you can track it online and see where it was held and when it was shipped from Ireland to france.
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triz
PA Private
Posts: 2
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Post by triz on Jun 25, 2007 13:53:54 GMT
Thank you.
Mail sent
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Post by Prince August on Jul 9, 2007 9:23:16 GMT
I have sent the request to our dispatch manager. That package was insured, judging by the weight so it should be trackable.
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Post by Prince August on Jul 9, 2007 9:26:21 GMT
I have sent the request to our dispatch manager. That package was insured, judging by the weight so it should be trackable.
I have been informed that it returned to us. There was a problem with the address. We have asked you for confirmation of that address and a telephone number. The dispatchers will repost it this week.
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