Order hasn't arrived

[breakthemould]

An order I placed for some standard metal on 02-09-2011 has not arrived yet. It was to be posted to the UK. I have had other packages from different sources in Ireland arrive in the interim so there are no postal issues. The order was placed over the phone with a very nice lady named Joan. I sent a mail chasing this last week but got no reply. I have mailed today again but thought I'd post here also.
Any info would be appreciated.

[breakthemould]

Wouldn't you know it. As soon as you post the fact it hasn't come.....the nice postman leaves you a package.
Thanks guys.